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AMEX GBT
SBP
Smart Booking Platform
User Guide
Document Edition:
28 May 2024
V3.0 | {
"page_number": 1
} |
Table of Contents
Document History ............................................................................................. 5
Smart Booking Platform Overview................................................................. 10
SBP Launch.................................................................................. | {
"page_number": 2
} |
DUAL SERVICING............................................................................................................................ 42
TWO FACTOR AUTHENTICATION................................................................................................... 43
No GBTGUID Process .................................. | {
"page_number": 3
} |
DK/ACCOUNT NUMBER.................................................................................................................. 80
TRAVELLER MI................................................................................................................................ 80
AIR MI ..................................... | {
"page_number": 4
} |
About ............................................................................................................... 98
DOCUMENTATION ........................................................................................................................... 98
COPY INFO ................................................... | {
"page_number": 5
} |
Document History
Version Author Date Comments
1.0 Amanda Cook 10/01/2020
1.1 Amanda Cook 10/01/2020 Corrected typo
1.2 Amanda Cook 25/03/2020 Updated DK Number logic in terms of pre-populating.
Updated Workspace section with new booking flow logic
N/A option added to segment item in PNR Status Module
Added ticketing da... | {
"page_number": 6
} |
End Module – Traveller email address can now be deselected for
Invoice/Itinerary
End Module – Compleat end option now called ‘Ticketing’
Bookings created using an unprofiled traveller template can now
be managed up to 180 (originally 30 days)
SBP Pre-Requisites section added
1.5 Amanda Cook 20/10/2020 New Booking – Pro... | {
"page_number": 7
} |
Profiled Traveller option in Profile Module changed to Profiled
Traveller Sabre
Profiled Traveller Amadeus added as option in Profile Module
Amadeus Airline Tracking Codes added
Pricing Module layout changed
2.1 Amanda Cook 16/06/2021 Offers Module added
Changes to End Module section to reference differences seen
when ... | {
"page_number": 8
} |
New Booking – Profile Module – Traveller Info Sabre/Traveller
Info Amadeus – changed text to indicate that MI at Profile
Module stage will not be mandatory
Added Run Missing FF Check for OBT PNR – Sabre only
New Booking – Profile Module – Traveller Info Sabre/Traveller
Info Amadeus - changed text SalesForce ID to now r... | {
"page_number": 9
} |
2.10 Amanda Cook 20/12/2023 Correction of typos
Text added to SBP Workspace Recommender Text to include
‘Direct Bill Number’
Text added to End Module – Booking Summary to indicate use is
optional
Removal of Travel Vitals – No longer supported.
Links to End Module and Pricing Module now available directly
from the Works... | {
"page_number": 10
} |
Smart Booking Platform Overview
Smart Booking Platform (SBP) is a framework consisting of several modules and
workflows that work alongside the GDS terminal and apply GDS standard formats.
What is The application of both a PNR and profile global standard allows GBT to deliver a
SBP? consistent service to the customer, ... | {
"page_number": 11
} |
SBP Launch
WELCOME SCREEN
Once SBP has been launched it will open to the side of your screen and will remain inactive until you have signed
into at least one SBP compatible GDS.
Once both SBP has been launched and an SBP compatible GDS has been logged in, the Welcome screen and
main menu will be displayed.
This documen... | {
"page_number": 12
} |
WELCOME/MAIN MENU
The Welcome screen is the home of the Main Menu.
Each of the menu items will be covered throughout this guide.
This document contains unpublished, confidential, and proprietary information of American Express Global P.12
Business Travel (Amex GBT). No disclosure or use of any portion of these material... | {
"page_number": 13
} |
SBP Management
SIZING AND POSITION
To manage the sizing and position of your SBP screen, right click the top of the screen to display a context menu.
Option Instruction for Use
Restore This option will only be enabled if SBP has previously been minimised. Right click the
minimised item then select Restore to restore it... | {
"page_number": 14
} |
COPY & PASTE
Where the copy functionality is available, hovering to the right of a field will display
a Copy to Clipboard icon. Click the icon to copy text. CTRL + V will allow the
copied text to be pasted elsewhere.
This document contains unpublished, confidential, and proprietary information of American Express Globa... | {
"page_number": 15
} |
Multi Agency Management
If your Travel Counsellor profile has been associated to multiple Connect Client agencies, when initially accessing
SBP you will be presented with the My Agencies screen requesting you select the agency you wish to use.
You will only be shown a choice of the agencies your
Travel Counsellor profi... | {
"page_number": 16
} |
Actions Menu
Each screen has certain permitted actions that may be performed from that area of SBP. To view permitted
actions, click the icon in the top right of the screen to access the Actions Menu.
Actions available to you from the area of SBP you
are in will be displayed.
Click the item in the menu to perform that ... | {
"page_number": 17
} |
Shortcuts
It is possible to use keyboard short cuts to launch SBP modules and functionality. Shortcuts will only work if the
module or functionality in question is accessible from the screen you are currently on and if SBP has ‘focus’. In
order to place focus on SBP either click on the SBP screen or use the keyboard co... | {
"page_number": 18
} |
New Booking – Profile Module
CREATE A NEW BOOKING
To create a booking for a profiled traveller, select Workbench from the main SBP menu.
If no workspaces are currently in use, SBP will take you to the Workbench and assume you wish to start a new
booking by immediately opening a new Workspace at the Find Caller screen.
... | {
"page_number": 19
} |
FIND CALLER – SABRE
The ‘Profiled 1S’ option must be selected to search for a Sabre profiled caller. For Amadeus, see FIND CALLER
– AMADEUS
To search for a caller’s profile, type any one or combination of the following separated with a space into the
Search field:
• Traveller Last Name
• Traveller First Name
• Corporat... | {
"page_number": 20
} |
Click the desired result in order to identify the caller.
The caller’s name will be displayed.
The full Corporation name will be displayed.
The applicable organisation will be displayed where
relevant.
Telephone numbers and the business email address
returned from the caller’s profile will be displayed.
If an alternati... | {
"page_number": 21
} |
SELECTED TRAVELLERS – SABRE
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.
To halt the booking process and empty the list, click ... | {
"page_number": 22
} |
FIND PROFILED TRAVELLER – SABRE
The ‘Profiled 1S’ option must be selected for a Sabre profiled traveller. For Amadeus using Amadeus profiles, see
FIND PROFILED TRAVELLER - AMADEUS
To return to the Workbench at any time click the X icon in the upper right corner.
To search for a traveller’s profile, type any one or comb... | {
"page_number": 23
} |
Click the desired result in order to identify the traveller.
The traveller’s name will be displayed along with the GDS and applicable
booking PCC.
The full Corporation name will be displayed.
The applicable organisation will be displayed where relevant.
Telephone numbers and the business email address returned from the... | {
"page_number": 24
} |
TRAVELLER INFORMATION – SABRE
Field Instruction for Completion/Use
Date of Birth This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated these fields require mandatory completion.
Gender This will be pre-populated from the traveller profile if available and cannot ... | {
"page_number": 25
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the traveller profile if available.
It is possible to deselect any numbers not required to appear in this booking and by
clicking on Add provide additional numbers for this i... | {
"page_number": 26
} |
Salesforce ID Where the Booking Method ‘Email’ has been selected, this additional field will be
displayed for optional completion.
Booking PCC Auto populated with the applicable booking PCC. If this field is updated with an
alternative value, the shell PNR will be created in the newly added PCC.
Traveller Notes Where p... | {
"page_number": 27
} |
FIND CALLER – AMADEUS
The ‘Profiled 1A’ option must be selected to search for an Amadeus profiled caller. For Sabre, see FIND CALLER
- SABRE
Field Instruction for Completion/Use
Profiled 1A Add traveller last name or PIN
Completion of this field is mandatory
First Name If populated will limit/refine the search results
... | {
"page_number": 28
} |
If the caller profile required is not returned in the offered results, please add more qualifying criteria to narrow the
responses received or select the No Caller Profile option which will take you directly to the Find Traveller Screen,
see FIND PROFILED TRAVELLER – AMADEUS
Click the desired result in order to identif... | {
"page_number": 29
} |
SELECTED TRAVELLERS – AMADEUS
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of selected travellers.
To halt the booking process and empty the list, clic... | {
"page_number": 30
} |
FIND PROFLILED TRAVELLER – AMADEUS
The ‘Profiled 1A’ option must be selected for an Amadeus profiled traveller. For Sabre, see FIND PROFILED
TRAVELLER – SABRE
To return to the Workbench at any time click the X icon in the upper right corner.
Field Instruction for Completion/Use
Profiled 1A Add traveller last name or PI... | {
"page_number": 31
} |
To clear the typed search criteria from the Search field at any time, click Clear.
If the traveller profile required is not returned in the offered results, add more qualifying criteria to narrow the
responses received.
Click the desired result in order to identify the traveller.
The traveller’s name will be displayed ... | {
"page_number": 32
} |
TRAVELLER INFORMATION – AMADEUS
Field Instruction for Completion/Use
Date of Birth This will be pre-populated from the traveller profile if available and cannot be changed.
If not pre-populated these fields require mandatory completion.
Gender This will be pre-populated from the traveller profile if available and canno... | {
"page_number": 33
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the traveller profile if available.
It is possible to deselect any numbers not required to appear in this booking, only if
they are configured as optional move fields in the ... | {
"page_number": 34
} |
Salesforce Case Where the Booking Method ‘Email’ has been selected, this additional field will be
Number displayed for optional completion.
Corporation Notes Where present in the company configuration, corporation notes will be shown.
Once all mandatory information has been completed, a choice will be offered at the bo... | {
"page_number": 35
} |
UNPROFLILED TRAVELLER
It will only be possible to make a booking for an unprofiled traveller if an applicable template has been created
and formatted in Connect Client. If you are unable to locate a relevant template, you will not be able to book for
that traveller until such a template exists or until their traveller ... | {
"page_number": 36
} |
Where templates are found results will be displayed as the Template Name followed by the Organisation name
where applicable.
Use the filter option to better help you find the template you are looking for.
Once identified, select the appropriate template.
Complete the required information – some items cannot be changed ... | {
"page_number": 37
} |
Once all required fields are completed, click Next to be taken to the Selected Traveller screen.
Once Travellers have been selected, either from the list of known travellers against the caller, by searching for a
traveller profile, or by the use of an unprofiled traveller template they will be added to a list of select... | {
"page_number": 38
} |
Field Instruction for Completion/Use
Traveller Type Requires mandatory completion. Default to Adult – select Child or Infant with Seat
where appropriate to ensure correct information is added to the PNR.
Date of Birth Requires mandatory completion.
Gender Requires mandatory completion.
DK/Account Number This will be pr... | {
"page_number": 39
} |
You may change this if required by selecting an alternative from the dropdown where
available.
Telephone Numbers These will be pre-populated from the unprofiled traveller template where applicable.
It is possible to deselect any numbers not required to appear in this booking and by
clicking on Add provide additional nu... | {
"page_number": 40
} |
Corporation Notes Where present in the company configuration, corporation notes will be shown.
Once all mandatory information has been completed, a choice will be offered at the bottom of the screen, either:
OR
If a traveller was added to the selected traveller list and is no longer required or where mandatory informat... | {
"page_number": 41
} |
MULTI PASSENGER PNR
GBT compliance regulations stipulate only one corporate traveller should exist in a single PNR. It is however
permissible to create a PNR containing multiple passengers where only one is a corporate traveller and the rest
are non-corporate or where all travellers are non-corporate.
To achieve this, ... | {
"page_number": 42
} |
DUAL SERVICING
As a Travel Counsellor expected to manage customers serviced through SBP in addition to those customers still
serviced via PE+, dual servicing will assist in terms of deciding which tool should be used to manage the booking
for the call you have accepted.
If the call is established to be from a OneGBT cu... | {
"page_number": 43
} |
TWO FACTOR AUTHENTICATION
Two Factor Authentication (2FA) is a security process which allows you to verify the identity of a caller prior to
PNR creation on an ad hoc basis. It is to be used when a caller’s identity is in doubt, and you have been unable
to confirm the caller’s identity via profile elements at the point... | {
"page_number": 44
} |
If a correct verification code is added, you will be taken back to the existing Identify Caller screen containing a
message indicating Two Factor Authentication Passed. The caller initial avatar from this point will be green to
indicate the traveller has been authenticated:
You will now be able to continue with creatin... | {
"page_number": 45
} |
No GBTGUID Process
The GBTBUID is the key that allows SBP to relate the booking on your screen back to the relevant client data in
terms of policy, Mi, reason codes etc. Every booking that SBP creates will contain a GBTGUID and all bookings
SBP is expected to manage must contain one also.
Where a booking has been made ... | {
"page_number": 46
} |
Where templates are found results will be displayed as the Template
Name followed by the Organisation name where applicable.
Use the filter option to better help you find the template you are
looking for.
Once identified, select the appropriate template.
Complete the required information.
Select Next
SBP will add a GBT... | {
"page_number": 47
} |
Workbench
The Workbench is the area of SBP that houses all bookings currently retrieved in GDS and those bookings yet to
be created or those that failed during creation.
Once Build PNR has been selected, you will see all items to be built listed on the ‘Creating Shell PNR’ screen.
Each item on this list will be shown h... | {
"page_number": 48
} |
WORKSPACE SUMMARY
When a new booking is successfully created in SBP it is retrieved in the relevant GDS and applicable PCC/OID in
the next available work area; it is simultaneously displayed in its own corresponding SBP Workspace.
If a single new booking is created, SBP will open the applicable Workspace for that PNR, ... | {
"page_number": 49
} |
Ending or ignoring a booking in GDS will remove its corresponding item from the Workspace Summary.
Changing work area directly in the GDS, will automatically change focus of the live SBP Workspace to that which
corresponds to the active GDS work area.
Clicking on a dormant item in the Workspace summary will change focu... | {
"page_number": 50
} |
SBP Workspace
If a single new booking is created SBP will automatically open the applicable Workspace for that PNR. If multiple
new bookings are created at the same time, SBP will open the applicable Workspace for the last PNR created.
If you are currently viewing the Workspace Summary, click on an item in the Workbenc... | {
"page_number": 51
} |
RECOMMENDER – TEXT
The purpose of the Recommender Module is to display policy and preferences throughout the booking process,
assisting you in making correct and applicable choices when booking for your customer.
From the SBP Workspace it will be possible to view corporate travel policy, preferences, negotiated rate co... | {
"page_number": 52
} |
RECOMMENDER – DYNAMIC – AIR
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Air commands made for availability, pricing and fare displays will trigger air related corporate travel policy,
preferences, negotiated fare codes and knowledge management to be ... | {
"page_number": 53
} |
RECOMMENDER – DYNAMIC – CAR
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Car commands made for search, car location formats and car sell will trigger car related corporate travel policy,
preferences, negotiated rate codes/numbers and knowledge managem... | {
"page_number": 54
} |
To navigate away from the dynamically displayed Recommender information at any time, click the icon in
the upper left corner.
This document contains unpublished, confidential, and proprietary information of American Express Global P.54
Business Travel (Amex GBT). No disclosure or use of any portion of these materials m... | {
"page_number": 55
} |
RECOMMENDER – DYNAMIC – SEATS
Throughout the booking process, Recommender will launch to display information relevant to your GDS entries
made:
Having sold a flight, native GDS seat map requests will trigger the Traveller Preferences to be automatically
displayed, allowing the traveller seat preference to be viewed.
To... | {
"page_number": 56
} |
PNR STATUS
The PNR Status Module allows you to assess the status of the PNR at a glance in terms of certain key pieces of
information using a combination of text, colour codes and tool tips.
The colour coding against each element should at a glance allow you to establish which areas of the PNR may
require your attentio... | {
"page_number": 57
} |
Tickets
ISSUED All required tickets have been issued
NOT ISSUED No tickets have been issued
PARTIALLY ISSUED Some tickets have been issued. There are still tickets yet to be processed.
N/A There are no GDS air segments in the PNR or PNR is not set up as ready for ticketing
Source
ONLINE Online originating booking
OFFLI... | {
"page_number": 58
} |
Run Missing FF Check for OBT PNR
This functionality applies to Sabre users only.
When retrieving an Online created PNR, it is possible that that not all frequent flyer numbers from the traveller’s
profile will have been added. It may be necessary for you to add frequent flyer numbers manually that should
have initially... | {
"page_number": 59
} |
Reinstate Airline Cards and Tracking Codes
from Profile
This functionality applies to Amadeus users only.
Once an air itinerary has been created, prior to pricing and ending the booking, it may be necessary for you to add
airline tracking codes and reinstate frequent flyer numbers that would have initially moved in fro... | {
"page_number": 60
} |
Pricing Module – Amadeus
This module cannot be used for multi passenger PNRs.
The Pricing Module for Amadeus and the Pricing Module for Sabre have slightly different options and behaviour –
ensure you are looking at the correct pages for your GDS.
The purpose of the Pricing Module is to assist you with PNR pricing with... | {
"page_number": 61
} |
Lowest Fare
This will issue the command to search the lowest fare and may return multiple
results.
If this option is selected, you will also be able to specify that lowest fares in
alternative cabins should be sought.
Once selected, click
When the resultant fares are offered in GDS, add the required option number
to th... | {
"page_number": 62
} |
When the resultant fares have been returned in GDS you will be asked
which option you wish to save. Add the corresponding option number from
GDS to this field then click to store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required and price again.
PRICIN... | {
"page_number": 63
} |
Refundable Fares Checking this option will request fares where some refundable amount applies. The
definition of refundable is determined by the GDS
No Penalty Checking this option will request fares where ‘no penalty’ applies. The definition of no
penalty is determined by the GDS
Incl. Min. 1 Checked Checking this opt... | {
"page_number": 64
} |
Limit Search Results Selecting one or multiple of the provided options will limit results to just those itineraries
To matching the selected criteria.
Include Carrier To state a preference for a certain carrier or carriers to be returned in alternative results
you may add up to three two-character airline codes in the ... | {
"page_number": 65
} |
AIR MI
Having clicked you will be taken to the Air MI screen
You may either complete the Air MI then click
Or
You may choose not to complete this information now and click
If you skip the completion of this information, you will be required to
complete it in the End Module
Remember, if you need to view policy to assist... | {
"page_number": 66
} |
Pricing Module – Sabre
This module cannot be used for multi passenger PNRs.
The Pricing Module for Sabre and the Pricing Module for Amadeus have slightly different options and behaviour –
ensure you are looking at the correct pages for your GDS.
The purpose of the Pricing Module is to assist you with PNR pricing withou... | {
"page_number": 67
} |
Price as Booked
This is the most basic of pricing commands. Price for the class booked returning just one fare as a result. Once
selected, click
When the resultant fare is offered in GDS, click to store the fare and move on to the next screen.
If the required fare is not returned, adjust the pricing command as required... | {
"page_number": 68
} |
Alternative for Class Booked
Where a class has more than one possible fare that could be applied to it, this option asks that all possible
resultant fares are displayed. Multiple fares are likely to be returned as a result.
Once selected, click
When the resultant fares have been returned in GDS you will be asked which
... | {
"page_number": 69
} |
Passenger Type The default passenger type is Adult. To select an
alternative, click the dropdown and chose from the list of
commonly used passenger types.
If an unlisted passenger type is required, clicking ‘Add New’
will allow you to manually type the code for that passenger
type. That code will then be included in th... | {
"page_number": 70
} |
Maintain Airports Selecting this option will retain the airports shown in your currently booked itinerary
when returning alternative flights and will not look to swap for alternative airports
serving the same cities.
Number of Selecting from this option will limit results to those containing the specified number of
Con... | {
"page_number": 71
} |
Endorsement Use only if you wish to add to the existing applicable ticket endorsement when the
ticket is issued.
Tour Code Use only if you wish to add a tour code to the ticket when issued.
Ticket Designator Use only if you wish to add a ticket designator to the ticket when issued.
Traveller Forms of Use only if you wi... | {
"page_number": 72
} |
AIR MI
Having clicked you will be taken to the Air MI screen
You may either complete the Air MI then click
Or
You may choose not to complete this information now and click
If you skip the completion of this information, you will be required to
complete it in the End Module
Remember, if you need to view policy to assist... | {
"page_number": 73
} |
Offers Module
This module cannot be used for multi passenger PNRs.
The purpose of the Offers Module is to capture GDS booked air and (for Amadeus users only) rail segments along
with related fare information in order to provide booking alternatives and options to the client in a structured way
via emailed communication... | {
"page_number": 74
} |
CREATING OFFERS
To create a new offer, you must have Offers applicable segments in your itinerary along with corresponding stored
fares in your PNR. Once held and stored, either select Add Offer from the Actions Menu or use the
shortcut ALT+O
All fares (inclusive of tax) stored in the PNR will be shown on the
resultant... | {
"page_number": 75
} |
You may click on an offer to expand it. You will be advised if the offer is
booked or unbooked, the total fare will be presented, then each fare that
makes up that total will be shown.
Clicking on each fare will expand it and display the segments associated to
that fare and the fare rules previously saved against it.
S... | {
"page_number": 76
} |
VIEWING & MANAGING OFFERS
To access the Offers Module either select Offers from the Actions Menu or use the shortcut ALT+O
Or from the Workspace view, click Offers
Offers created will be shown on screen labelled as Offer 1 / Offer 2 and so on.
The total value of all fares and taxes combined to create that offer will be... | {
"page_number": 77
} |
MANUALLY CONFIRMING/BOOKING OFFERS
Having accessed the Offers Module, click on the offer you wish to confirm
to expand it.
Click ‘Book Offer’
You will be asked to confirm that you have selected the correct offer, and
where an unbooked offer is selected, to ensure you have made a note of
the fare; to proceed click ‘Ok’
... | {
"page_number": 78
} |
End Module
The purpose of the End Module is to allow you the opportunity to manage the degree to which you wish to
complete a booking at this time. You may elect to add some, all, or none of the required information for a booking
to be considered finished. Each piece of information you do add will be validated througho... | {
"page_number": 79
} |
Once invoked, the End Module will show the various sections that comprise it - those sections will vary depending
on the content of the booking/offer.
END MODULE SECTION STATUS
(Blank) Section contains no mandatory information and nothing within that section has been completed.
Section contains mandatory information fo... | {
"page_number": 80
} |
If the PNR contains offers added via the SBP Offers Module, it is possible some items that for a booking would
typically be seen as mandatory, may now be seen as optional or may not be required at all.
Once in each section:
To navigate away from a specific element and back to the main End Module screen, click the icon ... | {
"page_number": 81
} |
Where Split MI has been selected, an instance of MI will be requested per air fare.
The segments to which each set of MI applies will be shown.
Where split MI is required for a multi passenger PNR, the appropriate traveller name
will be indicated above each set of MI to be collected.
MI that has been configured to appl... | {
"page_number": 82
} |
RAIL MI
You will be presented with a set of Rail MI requiring completion for each rail segment
present in your PNR.
Selecting a reason code for the first set of Rail MI will cause it to pre-populate across
all other instances of Rail MI for the booking but it can be changed if required.
HOTEL MI
You will be presented w... | {
"page_number": 83
} |
CAR MI
You will be presented with a set of Car MI requiring completion for each car segment
present in your PNR.
Selecting a reason code for the first set of Car MI will cause it to pre-populate across
all other instances of Car MI for the booking but it can be changed if required.
FORM OF PAYMENT
All credit card forms... | {
"page_number": 84
} |
FARE RULES
Fare Rules for each air fare stored in the PNR will automatically be populated by
SBP. You should verify this information is correct and make changes where
necessary before saving it.
For multi passenger PNRs, the appropriate traveller name/s will be indicated above
the set of fare rules relevant to them.
In... | {
"page_number": 85
} |
ALTERNATIVE FARE
Where air fares exist in the PNR, it is possible to add Alternative Fare remarks to the
booking.
You may add up to two instances of Alternative Fare.
All information saved in this section will print on traveller documentation.
TRAVEL DOCUMENTS
Where an itinerary is identified as being other than domest... | {
"page_number": 86
} |
DOCUMENT DELIVERY
For Amadeus users only
When first accessing this section, no Invoice Recipients will be selected, and the
selection of Invoice Recipients will be optional. It is possible to select or add Invoice
Recipients if you wish.
When first accessing this section, Confirmation Itinerary will be checked. It will... | {
"page_number": 87
} |
TICKETING DATE
The Ticketing Date will be populated based on customer applicable specific logic.
You may change the SBP determined date if you wish.
For Sabre users only, the option to check ‘Time Zone/Past Date Adjustment’ will
be presented.
This field is to be used when past date segments are still present in the PNR... | {
"page_number": 88
} |
END OPTIONS
You will be offered one of four possible End Options. The options you are offered and which of those options are
enabled will depend on whether the PNR you are working on is a Booking or an Offer and how much of the End
Module you have completed.
Booking
For a booking, you will have the choice of:
• Quick E... | {
"page_number": 89
} |
View Bookings
The link between SBP and GDS is such that displaying a booking from SBP will automatically retrieve it in GDS
and vice versa.
FROM SBP
When identifying a traveller from a profile search result, select View Bookings from the Actions Menu or
use the shortcut ALT+B
A list of up to 10 booking records will be ... | {
"page_number": 90
} |
Field Possible Value Definition
Ticketed Yes Ticketed
No Unticketed
Booking Origin Online Online originating booking
Offline Offline originating booking
Status Open Live booking segments. No travel commenced
Enroute Live booking segments. Travel commenced
Past No live segments. All travel completed
To navigate away fro... | {
"page_number": 91
} |
FROM GDS
If you choose to display the PNR directly in GDS, the booking will also be retrieved in SBP.
SBP Unmanaged Bookings
1) Bookings that are displayed in GDS that do not contain the profile ID (GBTGUID) and the One GBT Standards
Indicator will not be able to be managed in SBP (see No GBTGUID Process)
2) Bookings c... | {
"page_number": 92
} |
View Profile
FROM SEARCH RESULTS
When identifying a traveller from a search result, either select
Traveller Profile from the Actions Menu or use the shortcut
ALT+T
Profile information will be displayed (see TRAVELLER PROFILE
DISPLAY on the following page).
FROM WORKSPACE
From the Workspace view, click Traveller Profile... | {
"page_number": 93
} |
TRAVELLER PROFILE DISPLAY
Credit card numbers will be masked.
Click on a credit card number to temporarily unmask it.
To return to the Identify Traveller view, click the icon in the upper left
corner.
UPDATE PROFILE
When displaying a traveller profile from either search results or from the Workspace view, an option to ... | {
"page_number": 94
} |
My Bookings
A list of bookings you have displayed and/or created today and
yesterday can be accessed via My Bookings on the main menu.
This icon represents a PNR you created from the completion of the Profile Module then ignored having
never made an entry to redisplay the whole booking or to display the itinerary only.... | {
"page_number": 95
} |
If the list of PNRs is lengthy, you may want to narrow the results by adding search criteria in the Search area at
the top of the screen.
To clear the typed search criteria from the Search field at any time, click Clear.
To return to the main menu, click the burger menu at the top left of the SBP panel.
Click your chos... | {
"page_number": 96
} |
Quick Links
Quick Links is directory of commonly used information and reference sources. These references can be web
based or GDS based.
Quick Links can be accessed either from selecting Quick Links from the Actions Menu or using the shortcut
ALT+L
Links accessed will be relevant to you and relevant to the corporation/... | {
"page_number": 97
} |
Settings
The settings option from the main SBP menu will allow you to change certain aspects of SBP to suit you as an
individual user.
Select your desired option from each dropdown. Changing the time or date format will not affect the way in which
Panorama Standard formats are added to the PNR.
To ignore any unsaved ch... | {
"page_number": 98
} |
About
The About menu item provides information about your current version of Smart Booking Platform.
DOCUMENTATION
The Documentation item will open the SBP area of The Lounge where links can be found to this user guide and
other documentation and tips.
COPY INFO
Will take a copy of the information on the main screen wh... | {
"page_number": 99
} |
SBP Prerequisites
The following are prerequisites to the use of SBP:
Area Prerequisite
User Connect Client User Configured with correct Windows Login ID
Configured with appropriate ‘Skilled For’ GDS
checked
Configured with correct and appropriate Agent GDS
Queue
AD Group SSO-GBT-SBPV2
GDS Sabre Sabre Red 360, version 2... | {
"page_number": 100
} |
Dataset Name
Overview
A dataset created from a 90-page PDF document, structured for retrieval and information extraction tasks. Each entry contains textual content and metadata, making it ideal for applications such as question answering, summarization, and semantic search.
- Source: Derived from a specific document (e.g., a book, article, or report).
- Size: Contains individual entries for each page or section of the document.
- Purpose: Designed for use in NLP retrieval and summarization tasks.
Dataset Structure
Each data entry includes:
content: The main text extracted from a page or section.meta: Metadata associated with each entry. This can include page number, title, or other identifying information.
Example entry:
- content: "This is a sample page text."
meta:
page_number: 1
title: "Sample Title"
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